We are confident that we have the systems and processes to detect if a tenant has not paid rents. That’s why we are able to provide you with our Pukeko Promise:
Promise #2: All rents must be paid!
We believe that all rents must be paid- even though rent arrears can dangerously snowball very quickly, we are confident that our rent arrears will be so minimal that we’ll reimburse* you all the arrears greater than three weeks. How we do this? As Pukeko Rental Managers, we closely monitor rent collections daily and nothing goes past us. Can anyone else promise this?”
Once any late payment is detected, email, phone calls and/or SMS message to the tenant is immediately placed. If the rent is still not paid within 24 hours then a 14-day letter is sent. Every effort is made to get ongoing non-payment into the Tenancy Tribunal as soon as practicable to seek judgement for arrears, vacant possession and any other costs.
* Rent arrears will be paid after the tribunal ruling.